Terms and Conditions

This is the user agreement, which governs your use of this white label site and the purchase by you of the services and products provided on this site. This white label site is owned and operated by LM Travel Services ("lastminute.com", "we", "us"), we are operating on behalf of ThisIsTravel.co.uk. However not all of the products or services we provide are supplied by us, therefore the contract for the product and/or service will be between you and that third party.

General Section - please note that this section relates generally to your use of this white label site and to all products purchased.

  1. Please take time to read these terms and conditions it is important for both of us that you understand our contractual relationship relating to your use of the site. We will not allow you to purchase any products from the site unless you have confirmed that you have read these terms.
  2. Except for the sale of a very small number of products our Channels operate to an agency model. This means that we act as a disclosed agent for third party suppliers, such as an airline, hotel or a restaurant. What this means is that the contract for the product is between you and the supplier. In most cases this will mean that there are additional terms and conditions governing the contract as each supplier will have terms and conditions relating to that product. Please make sure that you have read these terms and conditions before completing your transaction with us. You can easily request them from our Customer Services by using one of the methods detailed at the end of these terms. Where we act as agent this will mean that we have no contractual liability to you in respect of that product. However, we may still be liable to you if we have been negligent, we have misrepresented important information or have been in breach of any other relevant law. On the other hand, for some products, we act as principal. This means that the contract for the product is between you and us. Don't worry we will let you know where we act as principal and where we act as agent.
  3. All products sold through this site are not an offer by LM Travel Services operating on behalf of ThisIsTravel.co.uk to sell any product, but an invitation to you to make an offer to our suppliers. We are free to accept that offer on behalf of those suppliers or to reject it. We will send you an e-mail confirming the contract when you have purchased from the website.
  4. Because the contract for the product is between you and the supplier any queries or concerns relating to the product should be addressed to them. You will see the name and address, plus contact details, for most suppliers at the bottom of the more info section for each product and for all suppliers in any confirmatory e-mail we send you. We will of course assist you with this if you wish - please contact Customer Services.
  5. Where your contract is not with lastminute.com but with a third party supplier such as a tour operator or hotel, lastminute.com may pass your credit card (or details of any other payment method allowed) and any other essential booking details to that third party. The placing of an order for any goods and services by you will constitute consent to us passing on such details.
  6. You undertake to us that the details you give to us while using the website are correct in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product or service.
  7. If there are any changes to the details supplied to us by you it is your responsibility to inform lastminute.com via our Customer Services as soon as possible.
  8. We won't send you e-mails which you do not want but we can't guarantee that third parties to whom your details are sent won't do so.
  9. Our site will not stop you from making impossible bookings such as two flights to the same place at the same time or a flight to one place and theatre tickets to another at the same time. If you make that kind of booking we won't give you a refund.
  10. We will do our best to correct errors and omissions as quickly as practicable after being notified of them. However because of the sophisticated technology that is required in operating lastminute.com there may be times when obvious errors occur. For example, very occasionally, this may result in a price, product or service or other detail displayed or presented on the site being incorrect. In this case we reserve the right to cancel that contract, but this of course will be without any liability to you.
  11. lastminute.com does not make any warranty that the website is free from infection by viruses or anything else that has contaminating or destructive properties.

Specific Terms - Please note these terms only relate to the purchase of the specific products to which they relate. Please note if there is a conflict or ambiguity between these Special Terms and the General Terms the Special Terms shall prevail:

Click below for Terms and Conditions relating to:

 

A. Data Protection and Privacy Policy – updated 5th December 2006

Your trust is our most important asset. So at This is Flights we are very serious about protecting your privacy. If we ask for information about you, we take all possible steps to keep it safe.

We collect personal information from our users to provide them with a range of services, to increase the efficiency of our sites, to identify personal preferences, for market research and for record keeping purposes.

We may use this information to tell you of changes to the site (and any changes to this policy will be posted here).

We may also use the information to communicate with you and to let you know about products and services in which you may be interested, from Associated Newspapers, from other Daily Mail & General Trust companies and from carefully chosen, reputable and trustworthy third parties.

This will only be done with your consent.
With your consent, we may supply personal information to third parties.

We may also provide them with overall statistics about customers and visitors to our site. The latter will not include information that could personally identify you.

We reserve the right to access and to disclose personal information to comply with applicable laws and lawful government requests, to operate our systems properly or to protect either our users or ourselves.

We guarantee this for all Associated web sites. This may not be the case for other sites we link to.

What information do we need?

1 To provide the services you want, we need to know your interests. We find out by asking you, by reading your comments and by looking at which are the most popular areas of the site. This may involve the use of cookies - small snippets of data stored on your computer by your web browser. Cookies help us deliver a more personal service when you visit us again.

2 If you enter a contest or promotion we ask for your name, address and e-mail address. This is so we can run the contest effectively and tell you if you have won.

3 If you order a product or services from us, we will need you to input your name, e-mail address, delivery address, credit or debit card number and expiry date. Sometimes we may ask for your telephone number to be forwarded to the couriers who may deliver your order. These details allow us to process your orders efficiently.

4 If you use our "e-mail a friend" service, we ask for the friend's name and email address. We then send an automatic, one-time e-mail inviting your friend to visit us. Details of this transaction are stored only to send that one-time e-mail or to track complaints of mischievous use. Your friend may email privacy@and.co.uk to ask that it be deleted.

Correcting or updating your information

Should your personal information change (e.g. your postcode), or if you no longer want services you have signed up for, email privacy@and.co.uk requesting that we correct, update or remove the data you provided.

More about cookies

Most browsers accept cookies automatically, but you can set your browser to prevent this. If you choose not to accept our cookies, some services on our web site may not be as quick or responsive as they might. If you wish to receive information about how to opt out from receiving cookies, email privacy@and.co.uk

Your consent

By using this web site, you agree that we may collect and use information as described in this policy. We will always make clear how we do this, and allow you to tell us whether and to whom your information may be disclosed.

To comply with British and European Union laws, we have to make clear that your details may be supplied to third parties, possibly outside the European Economic Area.

Information may also be sent outside the European Economic Area for processing, either by ourselves or by other companies.

By using this site you consent to both of the above types of transfer.

B. Flights

(i) Regular Flights

  1. When you purchase a flight from lastminute.com you are using a service provided by Globepost Limited, a company which is a member of the LM Travel Services.
  2. Globepost Limited is registered in England and Wales with registered number 01700807. Its registered address is 39 Victoria Street, London, SW1E 6JP.
  3. Generally, the more flexible the ticket the more expensive it is likely to be and you need to take various points into consideration before deciding between the fares on offer.
  4. To help you, below are Globepost Limited's general booking conditions. Please read them carefully.
  5. Contract

    Any booking made or order placed by you, whether through the lastminute.com website or otherwise, shall be deemed an offer by you to purchase the relevant items subject to these booking conditions. Note that Globepost Limited are selling the tickets as agents for the airlines, which means the contract for the flight product will be between you and the airline.

    Please note that for each ticket there are additional terms which are specific to that fare. They may, for example, state that the ticket is non-cancellable or non - refundable, and have other information relating to itinerary and refunds. You must read the FLIGHT RULES for each ticket. You can find the relevant FLIGHT RULES on the lastminute.com website when you progress through the purchase path.

    You are responsible for complying with any airline's terms in relation to check-in times, reconfirmation of flights or other matters. In relation to flight tickets, you are required to use all flight coupons in order of sequence. If this requirement is not met the airline may void the ticket.

    A contract arises between you and the airline when we send you a confirmation e-mail on behalf of Globepost Limited confirming that they have accepted your booking.
  6. Fares

    All fares are quoted exclusive of taxes, plus the tax amount and then a total. These are added together to form your final quotation. Fares are subject to change without prior notice and are only guaranteed when following confirmation of the contract.
  7. Reservations

    In the vast majority of cases Globepost becomes aware of the availability of flights tickets for sale because it connects to large databases operated by third parties, which contain that availability. These databases are commonly called General Distribution Systems (GDS) or Central Reservation Systems (CRS), and it is through these GDS/CRS that Globepost purchases the relevant ticket.

Be aware that certain airlines do not maintain "real time" seat availability in the GDS/CRS. Whilst every effort is made to reflect the true situation, instances may occur when airlines cancel sales. Globepost Limited will advise you within 48 hours if this is the case and will do all they can to reinstate your booking.

Further, there are a tiny number of airlines which participate in the GDS/CRS, but do not participate in the UK Ticketing plan. In the unlikely event that you purchase tickets from an airline that does not participate in the UK Ticketing Plan, Globepost will be unable to issue the relevant tickets, and will have to terminate the reservation.

In either instance we will not be liable for any additional costs incurred in having to purchase new tickets at a higher fare. Payment for tickets will of course be refunded to you if the reservation is terminated by the airline or us.

  1. Tickets

    If it is not possible to get your flight tickets to you (eg because your travel date is imminent) we may insist that you have an "e-ticket" generated. This means that you will have to pick up your ticket at your point of departure. Don't worry, Globepost will make sure you know exactly where to pick up your tickets.
  2. Flight Reconfirmation

    All onward , outward and return flights must be reconfirmed with the relevant airlines at least 72 hours prior to the commencement of that leg of the journey. Globepost Limited accepts no responsibility for bookings cancelled due to non-compliance with rules set by that particular airline. Globepost also take no responsibility for any flight rescheduling en route.

    In the event of a schedule change it is not always necessary to have your tickets revalidated, however in the event that this is necessary we will inform you in due course and issue new tickets for you to use on your journey.
  3. Passports/Visas/Health Requirements

    Globepost and lastminute.com are very happy to inform you of current documentation requirements if you so require. It is incumbent upon you to ensure that you meet the passport, visa, health requirements of the countries you wish to visit and those that you transit (even if it is for a plane change). Many countries require that your passport should be valid for a period of (a minimum) six months from the date of arrival into that country. Neither Globepost nor lastminute.com accept any responsibility if you should be denied boarding or deported due to non-fulfilment of the above.
  4. Insurance

    Globepost strongly urges you to carry appropriate travel insurance to cover you for cancellation, health, baggage etc.
  5. Airline regulations/conditions of carriage

    Please note that in all transactions Globepost acts as agents of the airlines you have chosen to book on. Please read your ticket wallet for their conditions of carriage.

Cancellation / Amendments

  1. f you need to change or cancel your travel plans, it is your responsibility to notify Globepost in writing of such request. Some tickets are non-refundable, but can be applied (for a limited time) toward future travel, less any applicable penalties. Some tickets do not allow changes.

    Globepost applies an administration fee of £45 per person for any modifications, changes or cancellations to fares. This will be regardless of the price or face value of the fare.

    In addition to the Globepost charges, most airlines also have a penalty or cancellation fee for any changes or cancellations to fares. Please ensure you read the FLIGHT RULES for the fare selected as airline charges are notified in those rules depending on whether you wish to cancel or change your flight. If you are holding a booking for which a ticket has been arranged and you do not notify us in writing of your desire to cancel, this will be treated as a "no show" and could result in you losing all that you paid.
  2. Refunds

    If you want to cancel your journey it is important that you notify us in writing with utmost urgency. This enables us to cancel your reservation with the airline. If you already have your ticket please submit it to us. Tickets must be sent to:

    Refunds
    lastminute.com
    Ground Floor
    Somerville House
    Bath Road
    Hounslow
    TW3 3EE

    On receipt of the ticket we will send you an acknowledgement that we have received it. Those tickets which are refundable or cancelled by us will be processed and refunded back to your credit card in approximately 16 weeks from our receipt of the ticket. Some tickets may need to be submitted to the airline for the cancellation and/or refund to be authorized. In this event your refund request may take longer, but we will advise you in our acknowledgement of the expected turnaround period. Please note that most airlines do not refund on part used tickets. Tickets which are returned more than 1 year from date of issue are classified as expired tickets and must be submitted to the airline for their authority to refund.
  3. Lost Tickets

    If you lose your tickets, it may be possible to re-issue them for a fee. The amount payable will depend on the circumstances of the loss and how close to the travel date you discover it. However, not all tickets can be re-issued; which is another good reason for ensuring you have sufficient insurance cover. Tickets will be dispatched to you in accordance with your instructions and we accept no responsibility for their delivery. Lost tickets which cannot be re-issued are refunded at the sole discretion of the airline, these refunds can take up to one year to be authorized.

Liability

  1. As Globepost acts as agent this will mean that it will have no contractual liability to you in respect of the flight product. However, it may still be liable to you if it has been negligent, it has misrepresented important information or has been in breach of any other relevant law.
  2. Unreasonable behaviour

    If in the reasonable opinion of a person acting in authority you are not fit to travel, he or she may refuse to let you board the aircraft. Normally this happens if such person thinks you are likely to disturb or harm other passengers. In this case your contract with Globepost will end immediately and we will no longer be responsible for you.

Globepost Limited Data Protection and Privacy Policy

(a) What do we do with your personal information?

When you buy anything via the site or give us any personal data as indicated above , we may need to collect information about you to process the transaction, fulfill your order and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details.

Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.

By becoming a subscriber you consent to receive from us by e-mail our e-newsletter and details of other special offers which we may think may be of interest to you.

By subscribing to our 'lastminute.com onthemove' SMS services you consent to receive from us by SMS. MMS, EMS or voice-message our m-newsletter and details of other special offers which we may think may be of interest to you.

Globepost retains and uses your personal information to provide you with the best remote commerce (including electronic and mobile commerce) experience by providing you with a personalised service and to give you details of offers which we think will be of interest to you. We may also use the information to process any transactions you undertake with us and for internal administration and analysis. For quality assurance and training reasons we record most of the calls you make to us.

We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.

For any of the above purposes we may send your information internationally including to countries outside the EEA. Some of these jurisdictions offer differing levels of protection of personal information, not all of which may be as high as the UK.

(b) Cookies

  1. Each web site owned and operated by the lastminute.com group, including Globepost, uses cookies. A cookie is a small text file of which there are three types:

    Session cookies: These are used to maintain something called session state. If you consider your journey through the site to be a conversation with us and this cookie just reminds the site where we were in that conversation (for instance if at some point in the conversation you asked us to add a hotel to your basket, next time you click on the basket it is still there). These are required for the site to function but are not used in any way to identify you personally.

    Permanent cookies: These store a few numbers on your hard drive. You can view them by looking in the cookies directory of your browser installation if you are interested. They last for a long time and each time you come to our site you send us a copy of them. We use them to identify you between visits. For instance if you were looking at hotels in London last time you were on the site and we have a great hotel deal we may use this cookie to recognise you and show you our great deal. They are not required for the site to work but may enhance your experience. We do not store any personal data in these cookies, just a unique number that identifies you to us.

    Third Party Cookies. You may have noticed that we carry advertising from third parties on our site. Occasionally they may send you a cookie. We have no control over these.

    Although you cannot block "session" cookies as they are required for our site to function correctly you can configure your internet browser so that it can reject both "permanent" and "third party" cookies. How you do this will depend upon the internet browser you use (for example, Internet Explorer 5, Netscape 4 or Opera etc) and it is therefore impractical for us to detail here how you can reject those cookies. Please refer to the relevant internet browser manufacturer's website where you should be able to receive all the information you need."

    Third Party Advertising

    The ads appearing on this Web site are delivered to you, on our behalf, by our Web advertising partner. Information about your visit to this site, such as number of times you have viewed an ad (but not your name, address, or any other personal information), is used to serve ads.

    (c) Data

    In the UK we operate and are registered in accordance with applicable data protection legislation.

    (d) Consent

    By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Globepost in the manner set out in this Privacy Policy. Some information and e-mails sent to Globepost may be used as testimonials but no e-mail address or contact details will be displayed.

    (f) Contact

    If you have any questions or concerns about the information we hold about you, you can also contact us.

(ii) Charter Flights

  1. In the sale of charter flights Globepost Limited (part of the lastminute.com plc group) acts as agent for various third party suppliers. The contract for the charter flight will be between you and the relevant supplier and you will be subject to their terms and conditions. To read those terms and conditions please click here.
  2. In addition as we incur cost in administrating cancellations and modifications, if you ask us to administer any relevant cancellation and/or amendment on your behalf we will charge an administration fee of £45. Please be aware that this fee will be in addition to any charge you may have to pay the supplier.

(iii) No Frills Flights

Note: the service we provide for you in respect of the purchase of standalone (ie not part of a package holiday) no frills flights (eg from BMI Baby etc) is a different service than the service we provide for the sale of other airline tickets. These special terms apply to that service:

1. In the sale of stand alone no frills flights (eg from BMI Baby etc) we will search the relevant no frills database, and then, if you choose to buy, will purchase the flight seats on your behalf directly from the airline. We will receive an itinerary/confirmation email from the no frills airline which we will forward directly to you by email. This service is provided by our Flights subsidiary company Globepost Limited.

2. If you have any query in respect of the flight, please contact our customer services who will approach the relevant airline on your behalf. We will, of course, use our best endeavours to ensure that all of your requests are complied with, however, if the no frills airline imposes any fee or charge on us to effect these changes, we reserve the right to pass on the charge to you.

3. You will be subject to the terms and conditions of the relevant no frills flights which will be deemed to be incorporated into this contract. They can be accessed from the relevant no frills website.

C. Hotels

Please note: Photo identification of the person whose name is on the booking must be provided when checking in.

Hotel Cancellations / Amendments

n the event that you would like to cancel or amend your hotel booking, the hotel's cancellation policy will be available on your confirmation email or as stated at the time of booking.

If the cancellation policy is not displayed within your confirmation email and you wish to cancel your reservation, it is your responsibility to notify lastminute.com verbally or in writing at least 48 hours prior to the expected check in date.

lastminute.com applies an administration charge fee of £20 per booking for any modifications, changes or cancellations to your reservation. This will be regardless of the price of your reservation.

In addition to the lastminute.com charges, most hotels may also have a penalty or cancellation fee for any changes or cancellations to reservations. This can be calculated from the date of amendment / cancellation to the date of arrival, alternatively one set fee. Customer Services will advise you if you decide to proceed with the changes.

If you send us your cancellation in writing, cancellation is not immediate, lastminute.com will respond to you within 6 hours of receipt of your email. Please note that individual hotel cancellation policies can vary. Please take this 6 hour turn around time into consideration when putting your cancellation in writing.

2. All hotel discounts advertised are based on the discounts from the full "rack rate" including VAT and are correct at the time the offers are first advertised on any Channel. However, please note that some hotels in other countries may also charge local or other taxes, which may not be included in the offer.

3. "Rack rate" is the rate published by a hotel which is the maximum it will charge for any room.

4. If you wish to cancel your hotel room, please contact us through our purchase history contact forms. In the event of cancellation for whatever reason you shall be liable to pay lastminute.com an administration fee of £20. This could be in addition to any cancellation charge any hotel may impose.

5. Prices stated are on per room, per night basis and include VAT unless otherwise stated.

6. Please be aware that the hotel room photos are only a depiction of the type of rooms on offer and may not represent the actual room described.

7. Unless otherwise stated, breakfast, lunch and dinner are not included.

8. Star ratings may differ according to the country where the hotel is located and are out of the control of lastminute.com. Therefore lastminute.com cannot be held responsible for any misconceptions relating to star ratings.

9. Please note foreign hotel room advertisements displayed on the UK website of lastminute.com may have room rates identified in both GBP sterling as well as the local currency, or any other currency as requested by the specific hotel supplier. Unless stated otherwise, at the time of final payment, the room rate you will be charged by the hotel shall be as expressed in the local currency (or in any other currency as determined by the hotel) and not in GBP sterling. Please be aware any subsequent conversion of the local currency to GBP sterling by the hotel on your behalf may differ from the GBP sterling room rate advertised on the UK website of lastminute.com.

D. Eurostar

  1. When you purchase a Eurostar journey please remember that, in addition to these terms, you will be subject to the terms and conditions of Eurostar. Please contact our Customer Services who will be able to provide those terms and conditions to you.
  2. Where Eurostar allows you to cancel or modify a reservation you must contact lastminute.com in writing of such a request. Unless we receive such a written request lastminute.com will be unable to effect that request. Please note that because the contract for the reservation is between you and Eurostar, lastminute.com have no discretion in deciding whether the reservation can be cancelled or modified.
  3. Any visa, passport and inoculation requirements are your responsibility and failure to obtain the relevant documentation is not the responsibility of lastminute.com.
  4. Most Eurostar tickets are generated as 'e-tickets'. This means that you will have to pick up your ticket at your point of departure. Don't worry; we will make sure you know exactly where to pick up your tickets.
  5. For Debit and Credit Card payments tickets will not be issued at stations without the presence of the credit card owner and credit card used for payment. If the credit card owner and credit card cannot be presented at ticket collection, you must select a different delivery method. E-payment (virtual) cards cannot be used if you are collecting a ticket from the station.
  6. If you wish to collect your Eurostar ticket(s) from the automatic ticket machines/BLS at a French station, please note the following conditions: a French credit or debit card must be used for payment. American Express credit cards cannot be used for payment. The total value of the tickets purchased does not exceed 800 Euros (€800).



E. Travel Insurance

  1. Please note that the sale of travel insurance on the lastminute.com website is provided to you by our partner Mondial Assistance (UK) Limited ("Mondial") a member of the Mondial Assistance Group. The contract for the service is therefore between you and Mondial on their terms and conditions. Those terms and conditions are detailed below. Please make sure you read them carefully before making any reservation. You can contact Mondial on 0208 666 9298 and quote your lastminute.com reference.
  2. A.B.I. code of practice - Under the Association of British Insurers General Business Code of Practice, we must draw your attention to some important features of your insurance including:

    1. Insurance document. You should read this carefully. It gives full details of what is and is not covered and the conditions of the cover.

    2. Conditions and exclusions. Specific Conditions and Exclusions apply to individual Sections of your insurance, whilst General Exclusions and Conditions will apply to the whole of your insurance.

    3. Health. This insurance contains restrictions regarding pre-existing medical problems concerning the health of the people travelling and of other people upon whose health the trip depends. You are advised to read the document carefully.

    4. Property claims.     These claims are paid based on the value of the goods at the time you lose them and not on a 'new for old' or replacement cost basis.

    5. Limits. This insurance has limits on the amount we will pay under each Section. Some Sections also include other specific limits, for example, for any one item or for valuables in total.

    6. Excesses. Under some sections of this insurance, claims will be subject to an excess. This means you will be responsible for paying the first part of the claim. The excesses apply separately to each section and to each person claiming, unless otherwise stated.

    7. Date change exclusion. Changes in dates could see widespread failures of computer and other systems containing computer chips, which depend on date-related information in order to work properly. Your policy excludes anything directly or indirectly caused by failure of any computer hardware or software or other electrical equipment to recognise or process any date as the true calendar date.

    8. Reasonable care. You need to take all reasonable care to protect yourself and your property, as you would if you were not insured.

    9. Dangerous sports and pastimes. If you are going to take part in dangerous sports or pastimes where there is a risk of injury, check that this insurance covers you.

    10. Customer service. We always try to provide a high level of service. However, if you think we have not lived up to your expectations, please refer to the Complaints Procedure.

    11. Cooling-off period. This insurance contains a 14 day 'cooling off' period during which you can return it and get a refund if you have a justifiable reason for being dissatisfied with the cover, provided no claims have been made and you have not travelled.

F. Miscellaneous

1.        You accept financial responsibility for all transactions made under your name or account.

2.        In order to make a purchase you must be over 18 years old be purchasing for yourself and have the legal capacity to make the transaction.

3.        You must make sure that all the information you provide to us is true and accurate.

4.        You must not use the website for speculative, false or fraudulent bookings.

5.        Failure to supply the correct credit or debit card billing address information and/or cardholder details may result in delays to the issue of your tickets and may make the fare(s) subject to increase. Please ensure that the details you give match those on your credit card billing statement. We also reserve the right to cancel tickets after issue if payment is declined or incorrect cardholder details and billing information have been supplied.

Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets.

6.        The transmission of threatening, defamatory, pornographic, political or racist material or any material that is otherwise unlawful is expressly prohibited.

7.        The site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed, or reproduced in any way by you, except if you wish to make copies of the website for your own personal and non-commercial use.

8.        This user agreement is between you and lastminute.com and is governed by the laws of England and Wales.

G. Package Holidays and Dynamic Packages

When you purchase a Holiday Product please remember that, in addition to these terms, you will be subject to the terms and conditions of the third party supplier, such a supplier could include a tour operator or an airline. Please contact our Customer Services who will be able to provide those terms and conditions to you.

 

Where the supplier of the Holiday Product allows you to cancel or modify a Holiday Product or service you must contact lastminute.com in writing of such a request. Unless we receive such a written request lastminute.com will be unable to effect that request. Please note that because the contract for the Holiday Product is between you and the supplier, lastminute.com have no discretion in deciding whether the Holiday Product can be cancelled or modified.

 

Any visa, passport and inoculation requirements are your responsibility and failure to obtain the relevant documentation is not the responsibility of lastminute.com.

 

Please note, some of our Holiday Products are sold "subject to availability" what this means is that we do not confirm your order immediately (your first confirmation e-mail will just be an acknowledgment of order) but we will pass your details onto our suppliers who will check to see if the Holiday Product is available, if it is they will book it for you, if its not they will revert to you directly. Please see the 'More Info' text for each "subject to availability" Holiday Product for more details"

 

If it is not possible to get tickets for Holiday Products to you (eg because your travel date is imminent) we may insist that you have an "e-ticket" generated. This means that you will have to pick up your ticket at your point of departure. Don't worry, we will make sure you know exactly where to pick up your tickets.

 

When you create your own package holiday (for example when you package together two or more of a flight, hotel or carhire) on the book.thisistravel site (or any other site using the lastminute.com dynamic packaging technology) your contract will be with LM Travel Services Limited ("we", "us") which is part of the Travelocity group. LM Travel Services Limited holds an Air Travel Organisers License (ATOL 3970) for your financial security and are members of ABTA (E7760). When booking travel arrangements our contract with you begins when you receive the confirmation e-mail stating that we have received your order. Once the contract is made we are responsible for providing the travel arrangements you have booked and you are responsible to us to pay for them. In parties of two or more people the person who makes the booking accepts responsibility for making payments to us for all members of the party. For full terms and conditions, click on the packaging terms and conditions.

If you wish to contact us on any issue detailed in these terms you may do so by contacting our customer services ("Customer Services") by any of the following methods:

1. by writing into our Customer Relations Department on lastminute.com Customer Relations Department, 4th Floor Victoria Gate, Chobham Road, Woking, Surrey, GU21 6JD; or
2. by calling us on 0044 871 222 7657.

In order for us to assist with your query as quickly as possible, please make sure that you have your order number before you call us. In most cases we can only discuss order information with the person who made the booking, or one of the passengers on a booking.